Woodall’s Total Comfort Systems Marianna FL

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Are there any utility rebates available to me?

If you are a residential customers located in the Gulf Power services area you are eligible through their CHECKME! Program to possibly receive up to $1000 for a new air source heat pump.  Geothermal incentives are $500 per ton for a new Geothermal heat pump system or $300 per ton for a Geothermal retrofit system. Must be a Gulf Power customer to qualify.


If you are a residential customer locate in the West Florida Electric Cooperation services area you are eligible through their Incentive Program to possibly receive up to $1,000 for a new air source heat pump. Geothermal incentives are up to $3,000.  Must be a WFEC customer to qualify.


If you are a residential customer locate in the Florida Public Utility services area you are eligible through their HVAC Rebate program to possibly receive up to $100 for a new air source heat pump.  Must be a FPUC customer to qualify.  

Woodall's Total Comfort Systems Inc., registered as a limited company in Florida and Alabama under company number: #01028 (Alabama) and #CAC058636 (Florida).

Why should I have my equipment serviced?

Semi-annual planned servicing includes cleaning the system, checking for any problems or potential problems and adjusting for peak operating efficiency. The benefits include: Increased dependability, find potential problems and fix them quickly, provide maximum efficiency which lowers energy costs, prolongs the life-span of the equipment, maintains safe and healthy operation, can help to protect the environment, discounts on repairs, priority Status for Scheduling.

Why is my HVAC system freezing up?

There are several things that can cause your HVAC system to freeze up. Most need to be corrected by a trained service technician. Making sure the filter is clean or replaced and making sure the airflow is not restricted are about the only things you can check or handle yourself.


Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The age of the system and the nature and location of the leak are the determining factors on whether to have the system repaired or replaced.


Dirty evaporator coil: Over time, the evaporator coil will become dirty. When this happens, the results are similar to those of having a dirty filter. Gradually you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately. You will need to contact our service department for assistance.


Defective blower motor or relay: A blower motor not running at the proper speed or not running at all can cause freezing. It can also be intermittent, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. In either case, you will need to contact our service department for assistance.


Should you find that your system was freezing due to a dirty filter, after replacing or cleaning the filter, you can speed up the thawing process by turning the system off and turning on the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact our service department for assistance.

When replacing the outdoor unit, should the indoor unit also be replaced?

The answer is most likely yes that the outdoor and indoor units should be replaced at the same time, and here are the reasons why.

Matched System Design: Air conditioner and heat pump outdoor units are specifically designed to work with a matched indoor units for optimum efficiency and performance. The result of this matched system is a coordinated, top-performing system that ensures dependability and efficiency. Air conditioner and heat pump outdoor units may "work" with indoor units other than those for which they have been specifically designed; however, the result is a definite compromise in system performance.


Design Advances: Through the years, indoor blower coil units have undergone numerous design advances — especially in the areas of air handling performance, filtering efficiency and operating sound levels. A new outdoor unit will also include the latest design advances.


Higher Cooling And Heating Efficiency: The cooling and/or heating efficiency ratings that are advertised for an air conditioner or heat pump are based on their performance as matched systems. While changing only the outdoor unit may result in improved efficiency compared to the old system, it will not be as efficient as it was designed to be and your savings will be lower than with a matched system.


Equipment Age: If an air conditioner or heat pump outdoor unit is 10 years old and needs to be replaced, the indoor unit is just as old and has been subjected to the same amount of wear and tear. Replacing both units means you won't have to replace the indoor unit in a short time...you'll have years of service from both units.


New Warranty: A new unit also gives you a new product warranty. Replacing the indoor unit at the same time as the outdoor unit results in peace of mind, knowing the new warranty covers the entire system.

When should I use my Emergency Heat?

As the name implies, it is only used in emergency situations. It is used when there is something wrong with first-stage heating [the Heat Pump itself]. In other words, if you notice your house is cold and it isn't heating properly and you went outside to find your outside unit not running or damaged then this would be a time to switch to Emergency Heat.

What happens when I switch to Emergency Heat?

When switching to Emergency Heat, the red indicator light will go on. And it will stay on until you stop using the Emergency Heat. This just lets you know you are in emergency mode. On a call for heat, no signal will be sent to the outdoor Heat Pump. Only the indoor unit and the back-up heat will run. On all-electric systems, this will provide enough heat to keep you going until the Heat Pump can be fixed.

The temperature in the house is fine, but the indoor fan runs all the time. What's wrong?

Sometimes homeowners turn the fan switch to "On" versus "Auto" which causes the indoor fan to run continuously. Turn the switch to "Auto" and the fan should stop running continuously.

The air coming from the registers feels cool when my new heat pump is set for heating. Is there a problem?

While a heat pump is perfectly capable of effectively heating your home, the temperature of the air coming out of the registers is heated to about 90 to 95 degrees, depending on the outdoor temperature. This temperature is approximately 20 - 25 degrees warmer that the indoor air temperature and will warm your house. It is, however, below body temperature (98.6 degrees) and can feel cool when someone puts their hand in the airflow.

My electric and gas bills are high. Will a new furnace and air conditioner lower my bills?

YES! A new 14 SEER air conditioner or heat pump could save you as much as 50% on your operating cost of the system. 14 SEER is the minimum efficiency standard allowed by law. Depending on your current operating costs, high efficiency systems could save you even more. Newer gas furnaces are 30 - 40% more efficient than some older models. With rising gas prices, this could mean big savings.

What is SEER?

This stands for Seasonal Energy Efficiency Ratio. The size of an air conditioner is rated in BTU or Tons, however the efficiency is rated in SEER. This ratio is calculated as cooling output divided by the power input for the average U.S. climate. It's like MPG (miles per gallon) in a car - the higher the MPG (or SEER) the lower the gasoline (electricity) bill.

How do I pay for my new system?

For installation of new equipment, we do not require any down payment, however we ask for payment the day we complete the installation (unless other arrangements have been made in advance). We accept cash, checks, VISA,  and Mastercard.  We also offer financing through a financing company and often run same as cash specials to customers with good credit.

How often should I have my air ducts cleaned and inspected for repairs?

In the majority of homes, cleaning and inspection once every three years is adequate. The type of air filter you are using and the frequency of maintenance on your heating and air conditioning equipment can have a significant effect on the duration between cleanings. The purchase of a good quality air cleaner will protect your heating and air conditioning equipment, duct system, and your home, while scheduled maintenance will extend the life of the equipment and increase its efficiency.

Should I set my thermostat at a constant temperature during the summer months or should I turn it off while we are away and then turn it on when we are home? Which is more efficient?

During the summer months I would recommend you set your thermostat back during the day when you are not home. However, I would not recommend that you go over your desired temperature more than five to seven degrees. An exception to this rule is if you live in a singlewide mobile home. The insulation is so poor that you would save more by turning off the unit when you are away. Another recommendation would be that you have a programmable thermostat installed that would automatically change the setting for you. Our customers have saved as much as 30 percent on their utility bills just by setting the temperature back when no one is home.